Terms & Conditions

The Elsie's Kitchen Catering Services Pte.Ltd. WebSite (the "Site") is an online ordering service provided by Elsie's Kitchen Catering Services Pte. Ltd., subject to your compliance with the terms and conditions set forth below. PLEASE READ THIS DOCUMENT CAREFULLY BEFORE ACCESSING OR USING THE SITE. BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT WISH TO BE BOUND BY THE TERMS AND CONDITIONS, YOU MAY ACCESS OR USE THE SITE. ELsi's Kiichen Catering Services Pte. Ltd. MAY MODIFY THIS AGREEMENT AT ANY TIME, AND SUCH MODIFICATIONS SHALL BE EFECTIVE IMMEDIATELY UPON POSTING OF THE MODIFIED AGREEMENT ON THE SITE. YOU AGREE TO REVIEW THE AGREEMENT PERIODICALLY TO BE AWARE OF SUCH MODIFICATIONS AND YOUR CONTINUED ACCESS OR USE OF THE SITE SHALL BE DEEMED YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED AGREEMENT.

 

1.Copyright, Lincenses and Idea Submissions.

 

The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are Elsie’s Kitchen Catering Services Pte. Ltd., its affiliates or other third party licensors. YOU MAY NOT MODIFY, COPY, REPRODUCE, RE-PUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE AND/OR SOFTWARE. You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials. You agree to grant to Elsie’s Kitchen Catering Services Pte. Ltd. a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site (such as bulletin boards, forums and newsgroups) or by e-mail to Elsie’s Kitchen Catering Services Pte. Ltd. by all means and in any media now known or hereafter developed. You also grant to Elsie’s Kitchen Catering Services Pte. Ltd. the right to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no re-course against Elsie’s Kitchen Catering Services Pte.Ltd. for any alleged or actual infringement or misappropriation of any proprietary right in your communications to Elsie’s Kitchen Catering Services Pte.Ltd.

 

TRADEMARKS

 

Publications, products, content or services referenced herein or on the Site are the exclusive trademarks or servicemarks of Elsie’s Kitchen Catering Services Pte.Ltd. Other product and company names mentioned in the Site may be the trademarks of their respective owners.

 

2. Use of the Site.

 

You understand that, except for information, products or services clearly identified as being supplied by Elsie’s Kitchen Catering Services Pte. Ltd., Elsie’s Kitchen Catering Services Pte. Ltd. does not operate, control or endorse any information, products or services on the Internet in any way. Except for Elsie’s Kitchen Catering Services Pte. Ltd. - identified information, products or services, all information, products and services offered through the Site or on the Internet generally are offered by third parties that are not affiliated with Elsie’s Kitchen Catering Services Pte.Ltd. a. You also understand that Elsie’s Kitchen Catering Services Pte. Ltd. cannot and does not guarantee or warrant that files available for downloading through the Site will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND THE INTERNET. Elsie’s Kitchen Catering Services Pte. Ltd. PROVIDES THE SITE AND RELATED INFORMATION "AS IS" AND DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NONINFRINGEMENT, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SERVICE, ANY MERCHANDISE INFORMATION OR SERVICE PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY, AND Elsie’s Kitchen Catering Services Pte. Ltd. SHALL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY SUCH TRANSACTION. IT IS SOLELY YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ALL OPINIONS, ADVICE, SERVICES, MERCHANDISE AND OTHER INFORMATION PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY. Elsie’s Kitchen Catering Services Pte. Ltd. DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SERVICE WILL BE CORRECTED.

 

LIMITATION OF LIABILITY

 

IN NO EVENT WILL Elsie’s Kitchen Catering Services Pte. Ltd. BE LIABLE FOR (I) ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICE, OR ANY INFORMATION, OR TRANSACTIONS PROVIDED ON THE SERVICE, OR DOWNLOADED FROM THE SERVICE, OR ANY DELAY OF SUCH INFORMATION OR SERVICE. EVEN IF Elsie’s Kitchen Catering Services Pte. Ltd. OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICE AND/OR MATERIALS OR INFORMATION DOWNLOADED THROUGH THE SERVICE. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, Elsie’s Kitchen Catering Services Pte. Ltd. LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. Elsie’s Kitchen Catering Services Pte. Ltd. makes no representations whatsoever about any other web site which you may access through this one or which may link to this Site. When you access a non- Elsie’s Kitchen Catering Services Pte. Ltd. web site, please understand that it is independent from Elsie’s Kitchen Catering Services Pte.Ltd., and that Elsie’s Kitchen Catering Services Pte. Ltd. has no control over the content on that web site. In addition, a link to a Elsie’s Kitchen Catering Services Pte. Ltd. web site does not mean that Elsie’s Kitchen Catering Services Pte. Ltd. endorses or accepts any responsibility for the content, or the use, of such web site.

 

3. Indemnification.

 

You agree to indemnify, defend and hold harmless Elsie’s Kitchen Catering Services Pte. Ltd., its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.

 

4. Third Party Rights.

 

The provisions of paragraphs 2 (Use of the Service), and 3 (Indemnification) are for the benefit of Elsie’s Kitchen Catering Services Pte.Ltd. and its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Service. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.

 

5. Term Termination.

 

This Agreement may be terminated by either party without notice at any time for any reason. The provisions of paragraphs 1 (Copyright, Licenses and Idea Submissions), 2 (Use of the Service), 3 (Indemnification), 4 (Third Party Rights) and 6 (Miscellaneous) shall survive any termination of this Agreement.

 

6. Miscellaneous.

 

This Agreement shall all be governed and construed in accordance with the laws of Singapore applicable to agreements made and to be performed in Singapore. You agree that any legal action or proceeding between Elsie’s Kitchen Catering Services Pte. Ltd. and you for any purpose concerning this Agreement or the parties' obligations hereunder shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Singapore. Any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred. Elsie’s Kitchen Catering Services Pte. Ltd.'s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. Elsie’s Kitchen Catering Services Pte. Ltd. may assign its rights and duties under this Agreement to any party at any time without notice to you. Any rights not expressly granted herein are reserved.

Privacy Policy

This privacy policy sets out how Elsie’s Kitchen (elsiekitchen.com.sg) will store and use information relating to you. Please note that this privacy policy applies only with respect to the information collected on the website and not information collected or obtained through other methods or sources. By using this website, you signify your acceptance of this privacy policy. We respect your privacy and once you choose to provide us with any information by which you can be identified, you can be assured that appropriate security measures are in place to ensure your information remains free from unauthorized access or improper use. Elsie’s Kitchen Catering shall comply with the Singapore Personal Data Protection Act 2012 when dealing with your personal data.

 

Use of Information

 

Information or personal data gathered in Elsie’s Kitchen Catering’s website is used for specific business purposes as part of the professional services we provide to our clients online. They are used

 

  • to inform you of our new products and services
  • to remind you of an upcoming special occasion of which you can engage in our services
  • to anticipate and resolve any issues or feedback on our products and services

 

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service

 

Third-party services

 

All direct payment gateways available on elsiekitchen.com.sg are adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. Your information will be deleted after the completion of your payment.

The payment gateways and other payment transaction processors may have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

 

Disclosure of Information

 

Information received related to your catering, event planning, dates, email addresses etc., will be kept confidential. We will not disclose, share, transfer or sell personally identifiable information to any third parties for their marketing purposes without your consent.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

However, please note that your personal information may be disclosed if we are required by the Singapore Law to do so or if you violated our Terms of Service.

 

Retention of Information

We maintain the information that you provided us (name, address, email address, etc.) in our database.

This information will not be stored longer than the time necessary to carry out the catering services associated, unless the information is intended and permitted for use in marketing purposes such as promotions, email reminders etc.

 

Changes to this Privacy Policy

 

Elsie’s Kitchen Catering Services Pte. Ltd. reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If you have any concerns or enquiries regarding our Privacy Policy, please do not hesitate to contact us at +65 6288 4457 or email at sales@elsiekitchen.com.sg

Refund and Cancellation Policy

Prices

 

All prices stated are subjected to change and prevailing GST charge.

 

Delivery Services

 

  • Delivery charges will be waived off for orders above $600
  • Additional surcharge will be applicable for deliveries made to Jurong Island and Sentosa Island.
  • Additional surcharge will be applicable for event venues without lift access / lift landing.

 

Payment Processing

 

All payment must be made upon delivery. We only accept Cash or Cheque payment at the moment. Cheques must be crossed and made payable to "Elsie's Kitchen Catering Services Pte. Ltd."

 

Confirmation of Orders

 

Orders must be placed at least 3 (three) working days prior to function date and is subjected to availability. We will contact the customer within 48 hours upon receiving the electronic order. Customers who did not hear from us are advised to contact us to confirm their order.

Please call our hotline at +65 6288 4457 for any last minute order.

 

Changes of Orders

 

An administrative fee of $25 ($26.75 w/gst) will be levied for any changes made to the menu after the confirmation of the order or any last minute changes.

 

Cancellation of Orders

 

An administrative fee of 50% of the total value of the event will be imposed for any cancellation made less than 3 days prior to the date of event.

 

Additional Note

 

Food is best consumed within 2 hours for regular buffet with warmers, and within 1 hour for mini buffet in disposable container.

All menus at www.elsiekitchen.com.sg are not applicable for orders at Garden By the Bay, EXPO and Grassroots Club.
For future clarification, please send in your enquiries to sales@elsiekitchen.com.sg or call our hotline at +65 6288 4457. 


We reserve the right to change the dish to another of equivalent value without prior notice due to seasonality

 

 

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