FAQ | Elsie's Kitchen Catering


Why do I only have 2 hours to consume my food? 

Based on NEA guidelines, food is best consumed within the 4 hours timeframe from the time the food is cooked at our central kitchen. We will need to allocate at least 1.5 hours for the food packing and delivery, which includes any unforeseen circumstances during the delivery process. Hence, it is advisable to consume the food within 2 hours upon arrival.


What is your serving size/portion?

Food portioning is based on 1 piece/item per pax for countable items with an additional 5% food buffer for each dish. Otherwise a 2 inch food tray contains food for 50-60 pax and a 4 inch food tray provides for approximately 100 pax. Approximately 500gm per pax.



Do you provide disposable wares?

Yes, disposable wares will be provided for all buffet menus with an additional of 10% buffer. You may choose to upgrade to bio-degradable wares at just $1.00 ($1.07 w/GST) per pax.


What are your service staff rates?

Service staff (4 hours) - $80 ($85.60 w/GST) per service staff

Additional hour - $15 ($16.05 w/GST) per hour


Can I request for a different skirting or tablecloth colour?

Yes, you may request for your preferred skirting colour to suit your event's theme. Subject to availability.


How do I know if my online order is processed?

You will receive an auto-generated email upon the submission of your online order. Our sales consultant will get in touch within 1 working day. Please give us a call at 6288 4457 should you fail to hear from us.


Can I substitute the dishes on the menu?

You may substitute up to a maximum of 3 dishes of lower or equivalent in value. Surcharge will be applicable for substitution of dishes from different categories.


Why do vegetables change color when cooked?

When green vegetables are heated/cooked and/or exposed to acid, the magnesium gets removed from the center of its ring structure and replaced by an atom of hydrogen. This results in a change from chlorophyll to pheophytin which causes dull/discoloration greens.


There are last minute changes to my event. Can I amend my buffet order?

Changes must be made within 48 hours prior to the day of event and must be notified to us through phone and follow up in writing via fax/email.

An administrative will be applicable for any last minute changes. A 70% / 100%* penalty charge will be imposed for cancellation made less than 48hrs / 24hrs* prior to date of event.

Any increment of pax has to be made at least 48 hours prior to the day of event and is subject to our availability of the ingredients.


Do you accept any last minute catering order?

We are engaged as a long-term strategic partner by Corporates and Government agencies in times of crises or emergencies. Our team has the ability to cater to large groups within a short notice. Give us a call at 6288 4457 or 9655 6124 for any last minute orders. Subject to availability. Additional surcharge will be applicable.


What is your earliest buffet delivery time?

Our earliest delivery time is at 7.30am. Delivery before 7.30am will be chargeable at S$150 (S$160.50 w/GST) per order. Please note that due to unforeseen circumstances, our delivery may vary 30 minutes before or after the stated time. We seek your kind understanding as certain conditions are not within our control.


Why is there surcharge for event venue without lift access?

Climbing up the stairs with bulky logistics or food trays can be dangerous and physically exhausting for our crew. These incentives are rewarded to our staff that put in the extra miles for our customers. Surcharge will vary based on the type of event and location of the buffet setup.


Why do I need to provide the exact location or direction to your team?

Providing exact location to your event venue will ensure timely delivery. Our crew always have problems searching for the right building and the exact unloading bay to offload. It will be extremely helpful if you are also able to inform us of any road works or security checks that you are aware of.


What is the collection time?

Collection timing is 2.5 hours from your ready-to-eat time and is subjected to delay due to schedule limitations. Please inform us if your function room/venue is time-sensitive. Please note that there will be NO table setup for Mini Buffet and Packet Meal orders. Dishes & meals will be packed in disposable trays/boxes. Disposable cutleries and serviettes will be provided.


Can I request for late buffet collection?

Only a maximum of 1 hour extension is allowed for all events. Our last collection timing is at 10.30pm. Collection after 11.00pm or on the following day will be chargeable at S$150 (S$160.50 w/GST) per order.


How can I make payment?

Apart from weddings which require a 5 days in-advance payment, all payments can be made via PayLah!, PayNow and cash or cheque upon delivery. We do not accept mailing of cheques after event or credit term without prior approval. Cheques must be crossed and made payable to "Elsie's Kitchen Catering Services Pte. Ltd."

Interest will be charged at 12% per annum for any overdue balances beyond the payment terms.


Do you accept Credit Card payment?

We regret to inform you that we do not accept any form of Credit Card payment mode at the moment.


Are you halal-certified?

Yes, Elsie's Kitchen has been registered as a Halal-certified caterer since 1999. In fact, we were one of the first few caterer to be awarded the Halal certification by Majlis Ugama Islam Singapura (MUIS).  



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